How To Protect Your Personal Information Online

Virtual private networks, or VPNs, are becoming increasingly popular. They are a great way for users to protect their personal information while connecting to the Internet. This is especially important when using unsecured connections such as Wi-Fi hotspots. By encrypting a user’s data before transmitting it safely through secure tunnels, VPNs prevent data interception. They also provide a solution to Internet access problems while travelling abroad.

Error 800 – Unable to Connect to VPN Service

With any form of technology, errors occur from time to time. Users on VPN services will occasionally encounter an error referred to as Error 800. This error message indicates the inability to establish a connection to the VPN service. Unfortunately, it does not provide a reason for the connection failure. It is up to the user to diagnose and resolve the problem.

Users who are unable to navigate within their computer or their network settings should not attempt to fix an Error 800. Instead, they are encouraged to contact their VPN service provider for technical support.

How To Protect Your Personal Information Online

Common Solutions to Error 800

There are a few common reasons for the occurrence of Error 800. Users who see this error should check the following in order to diagnose and fix the problem:

  1. Check the VPN configurations to ensure that the server name and address is the same as the ones provided by the VPN service.
  2. Check to ensure that the Internet connection is functioning properly. If not, the user should reset their modem or router (preferably both) and try again.
  3. Attempt to “ping” the server. This can be done by selecting “Run” and “Ping.” The user will then be prompted to enter the VPN provider’s server name. The server will automatically respond if it is functioning properly. If not, the user should contact the VPN provider’s technical support line.
  4. Check to make sure the firewall connected to the network is not blocking the VPN from accessing the Internet. If the firewall is blocking, users can open Port 1723 and then enable Port 47 in their firewall configuration settings.
  5. Check to make sure that the anti-virus software installed on the device is not blocking the connection from the VPN.
  6. Check if other devices are able to connect to the VPN. For example if a desktop, but not a laptop, can connect, then the issue is most likely due to a security setting on the device rather than with the VPN service.
  7. Uninstall and then reinstall any VPN software, if applicable. This will resolve the problem if corruption occurred during the initial installation.
  8. Check to see if the VPN service has reported a down server or other connectivity issues.

Some VPN service providers will offer online or over-the-phone technical support for free. If this is available, users are encouraged to contact their particular provider.  Users who are unfamiliar with network and Internet configuration settings should avoid making changes or modifications outside of their VPN service’s setup parameters. Without proper setup, a VPN may not function.